Not sure how to express in words the level of satisfaction and gratitude I feel toward Lisa Westerman. Selling my family home has been a very emotional experience for me and to say that Lisa takes CARE of the WHOLE client is an understatement. She was available to us at all hours of the day and night. She walked us through the entire process meticulously explaining and educating us with every turn. I cannot count the amount of times she has gone above and beyond!!! Lisa is AMAZING...she doesn't miss a beat...advocates for her clients and adds such a personal touch with everything she does. I will forever be thankful that Lisa was the one to lead us through this process...and will absolutely have her guide us through our future plans!
- Erica Zwicker
I wanted to take the opportunity to commend Lisa Westerman for her assistance in selling a home that myself and my siblings recently inherited after our father’s passing.
It is a long story and I will try to be brief. Essentially, my siblings and I learned that we had been deeded the home we grew up in shortly before my dad's passing last May. Prior to learning that we were to inherit the home, I had been prompting my parents to sell and use the proceeds for their own care for many years. The home began to fall in disrepair and once my mom had moved to Connecticut after my dad's passing we knew we had to do something with the property. Once my siblings and I agreed it was time to sell, I recommended Lisa. My wife and I used her when we bought our current home approximately 15 years ago. She was our selling agent at the time but went out of her way then to help us find the home we live in and love presently.
My parents’ house was a mess. I was ashamed to even ask Lisa but knew her character and how efficient and effective she was. Lisa looked at the home and put together a plan in no time at all. After the house was cleaned out (with Lisa's assistance through a very kind referral for home cleanouts) she came by, took pictures, performed and shared a market analysis, and priced and listed the home. Before we knew it, she had a number of interested parties lined up to view the home. In a matter of days an offer was made that we all agreed on. Lisa again assisted in referring several real estate attorneys she had worked with in the area.
This may sound pretty straight forward so far. I can assure you that Lisa was the ONLY steady and solid resource throughout this entire process. I got a crash course in Quitclaim deeds, Life Estates, betterments and various other nuances that Lisa patiently assisted us with. Lastly there was the issue of my family. My younger sister and I live locally, my younger brother whom we have not spoken with in years was a wild card, and my older sister in Connecticut can be...difficult. On several occasions I was both ashamed and afraid that Lisa might wipe her hands and walk away. She dug in and got us through this.
"Thank you" does not begin to do justice for the gratitude I have for Lisa. I don't know if this letter will make a difference in any way but want you to know you have a hell of a realtor in her.
On a side note- I am a fire fighter in a city and work with probably close to a dozen realtors I could have chosen, I know now that I absolutely made the right decision in hiring Lisa.
Lisa was a great help in all aspects of the sale. We had little knowledge of how to sell a house and she guided us through the entire process. Her online presentation and virtual tour were great. The website marketing was a big factor in choosing Lisa as our agent. She also gave us ideas and suggestions for staging the home. We were very pleased with her professionalism and her knowledge of the housing market in Auburn.
- Al Narris
Lisa is a good listener and helped provide recommendations through every step in the process including property preparation, presentation and sales closure. She had intense attention to detail and provided recommendations and help through the entire sales process. Lisa was timely in returning phone calls and provided text messages to keep me informed of the progress of some of the smaller tasks. I don't know what else to say other than I would not hesitate to recommend Lisa to anyone!
- Steve Ciras
The Lisa Westerman Team - Lisa Westerman and Ron Allard - gave us outstanding customer service in terms of shepherding us throughout this complex process. We had every confidence that with their help, we would find the right buyer at the right price, and that certainly proved to be the case. Their advice every step of the way was crucial in our home sale being quick and financially beneficial. Lisa and Ron's work on the open house made it possible for us to have multiple excellent offers to consider in the span of two days. Lisa was especially helpful in giving us specific guidance as to what to consider in each offer before making our final decision as to which one we would accept.
We had several choices among people we know who are realtors, and Lisa Westerman Team was hands down our first choice - and proved to be the key to our having a very smooth and successful home sale. What comes to mind in thinking about the Westerman Term: honesty; integrity; creativity; savvy but fair in negotiations; great communicators; knowledgeable; reliable; patient; great sense of humor.
We appreciate how patient, understanding and accessible Lisa and Ron were throughout this process. We would not hesitate to recommend them to anyone selling - or buying - a home. Their knowledge and experience showed through in every detail of their guidance, from preparing our home for sale, to staging, through the open house and negotiations with the buyer, to the final steps of the closing. It was a great experience from start to finish.
- Kathy & Jerry
My wife and I worked with Lisa for 2 transactions this year and she was fantastic. Lisa helped sell my condo and even though we were expecting some difficulty, we had a full-price offer within a week! She also helped us purchase our first home together. Lisa guided us through the entire process and even advised us to walk away from 2 properties after the inspections didn't go as well as we'd hoped. She had our best interests in mind the entire time and we couldn't be happier with the house we eventually purchased. Lisa helped make a stressful time much easier with her professionalism, responsiveness, and her overall knowledge. I recommend Lisa 100%!!!
- Michael Boyle
My wife and I worked with Lisa this year to sell our home and to purchase a new home. Her knowledge of the real estate business and her responsiveness to questions and issues were exceptional. She is patient, understanding, and has a great sense of humor. Our home sale encountered several obstacles and Lisa guided us through each one calmly and professionally. Thanks, Lisa!
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